Talk to our team
Questions about a lot, your account, verification, or selling with us? The same desk that runs the floor answers support — usually within one business day. Guests can also request a CARFAX through the form below.
What to include
- Lot number if your question is about a specific vehicle
- Account email if you need help with verification or login
- For CARFAX requests — lot number and phone; report delivery follows approved KYC
- For active deals — open a dispute in your account so it links to the auction record
Disputes and title issues
For an active transaction issue, open a dispute from your account page so it is tracked and linked to the auction. Email alone cannot pause a release. Title questions before you bid are welcome anytime — we would rather clarify a brand early than unwind a bad win.